In 2017, Lumina was the 1st mass housing company to launch an online reservation system called ‘Lumina Homes Online,’ a one-stop home reservation site that allows buyers to access Lumina’s available house and lot units and reserve by paying the reservation fee through a credit card or over-the-counter payment options.
During that time, it was specially created to cater to OFW clients or the busy working class who has no time for physical ‘tripping’ or site viewing
In 2020, amid the COVID-19 pandemic, Lumina – a leading housing developer in the country even recognized as Top 1 Developer by Pag-IBIG Fund for 2019 – was among the few with ready technology to provide homebuyers local and abroad with a safer and all-digital reservation option
As a frontrunner in innovation in real-estate selling practices, Lumina further strengthened its efforts by providing alternatives to the physical transactions involved in a regular customer journey:
From site viewing or ‘tripping‘ to Lumina Virtual 360 House Tours’ – Lumina created a 360 tour of its best-selling homes – Aimee at 22 sqm with 1 bedroom provision, Angelique at 35 sqm with 2 bedroom provision and 1 carport, and Angeli at 42 sqm with 3 bedroom provision and 1 carport. These can be viewed on Lumina’s official website at www.lumina.com.ph. These 360 tours let homebuyers view & explore Lumina’s available homes as if they are on an actual site tripping.
From project presentation by physical appointment to online project videos – Lumina has dedicated playlists for ‘Lumina House Tours’ and ‘Lumina Vlogs’ on its official YouTube channel at www.youtube.com/luminahomesofficial that homebuyers can watch if they want to see actual videos of the house units. Also available are insightful vlogs about Lumina’s projects that talk about the project itself, the landmarks near the project location, and many more.
An improved ‘Lumina Homes Online’ such that it now has:
a ‘Sellers Portal.’ By sharing the technology with its sales network, Lumina has allowed its accredited brokers and sales agents to easily hold units for their clients. Once they have held units for their clients, the ‘Lumina Homes Online’ system will automatically send a reservation payment link to their clients’ emails.
‘Interactive Project Maps’ that allows both buyers and sellers to view Lumina’s available units in the subdivision map. This gives them a better idea of the exact location of the unit inside the subdivision, just like when you are reserving a plane or theater seat online.
Lumina is the 1st housing company to launch an online store on Shopee PH. With Shopee, Lumina is able to provide yet another safer venue for home reservations such that it promotes contactless transactions. In its online store, Lumina offers home reservation ‘e-vouchers’ or digital vouchers that are equivalent to actual reservation fees.
To address, Lumina recently launched ‘Lumina Payment Portal’ (https://apps.vistaland.com.ph/LuminaPaymentPortal/) a site that allows homebuyers to conveniently settle their Lumina home dues through the use of credit card, as powered by Pesopay.
‘Lumina Payment Portal’ also displays all of Lumina’s other reliable online payment channels with step-by-step guidelines on how to pay.
Under Digital Wallet are AllEasy and GCash
Under Online Banking are BDO, AUB, PNB, Security Bank, and Unionbank
If you prefer online banking but you don’t have any accounts on the abovementioned banks, you can actually pay through any bank of your choice. When you log-in to your preferred bank’s online site or mobile app, look for the ‘Transfer to Other Local Bank’ or similar option, and select ‘AllBank via Instapay’ as your Destination Bank. Once the transaction is successful, your payment will be credited from AllBank going to your account in Lumina
Homeowners using BDO to pay can actually apply for an ‘Auto-Debit Agreement’ service. They simply have to request the Auto-Debit Application Form from their Lumina account officer, accomplish the form and submit it back to their Lumina AO, then Lumina will be the one to process their application with BDO.
With these, Lumina homeowners can now settle their home equity and downpayment anytime, anywhere, and from any device. Safer and no long lines or queues as well.
Lumina, always stepping up to the challenge of providing the best customer service to its homeowners, addresses this issue through an SMS solution, ‘Lumina e-Text.’
Remember how when you are watching a reality show and you vote for your preferred contestant through text? ‘Lumina e-Text’ uses the same technology. Only this time, you will have to follow certain SMS templates that correspond to your inquiry and send them to 0919-072-1399 or 0917-818-1875.